Sia Sethi, O.P Jindal Global Law School
Suhani Rastogi, O.P Jindal Global Law School
ABSTRACT
The Consumer Protection Act (CPA) is one of the most important legislations in the Indian healthcare system. The Act has created a solid structure for handling complaints regarding to medical negligence, ensuring that consumers get the protection and compensation they are due. The act's requirements for transparent information disclosure, informed consent, and strict standards have improved patient safety and made it possible for people to make knowledgeable healthcare decisions. It has also promoted a culture of patient-centric care by giving patients the authority to seek legal redress. In this paper, we will discuss the case of M/s Spring Meadows Hospital v. Harjot Ahluwalia as well as Indian Medical Association v. V.P. Shantha, which are both landmark judgements which changed the legal landscape with regard to consumer protection which regard to medical services.
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